We know that some of you are just naturally curious, and have been wondering if we’ll come over and do your dishes after you eat? The answer is yes, but our dishes staff is booked until 2012. Hopefully all of your other pending questions will be answered in our interactive Q & A below.

How Cook! works

For assistance and tips on how to manage your account online, login to User Admin, and check out our Help section.

Q1: How does Cook! work?

A: Cook! delivers fresh meal kits to your office or home with two different Meal Plans.

Gourmet Meal Plan - You can select specific meals from our menu, or let us select for you given your preferences. You can order as little as an entree for one person for one night, or multiple entrees for different nights of the week for as many persons as you wish. We deliver only on Wednesdays and will deliver all your meal kit(s) to your home or office as specified.  The kits will be packed in a reusable cooler bag with ice blankets so that they do not require immediate refrigeration. You get to cook dinner in just 20 minutes or less. Find out more in How It Works.

Real Detox Week – Our Real Detox runs for 1-2 weeks and you get all 7 to 14 days of food plus snacks delivered fresh to you twice a week, on Thursdays and Mondays.


Q2: What is a meal kit?

A: A meal kit contains fully prepared ingredients and step-by-step instructions to quickly cook a delicious dinner. Click here to see a photo.

Q3: How long do I have to subscribe for?

A: Our Real Detox Plan is a one-off program where you sign up for one week or two weeks. Our Gourmet Meal Plan is an ongoing weekly subscription but you are free to cancel your subscription at any time. We ask that you give us at least  five working days’ notice to process your cancellation. You can also suspend your account indefinitely and re-activate it whenever you are ready to continue.

Q4: How much does it cost?

A: Our Gourmet Meal Kits start at $12.95 per entrée and side, while our Real Detox starts at $48 per day for three meals a day. Check out our price comparison table to see why this is such a good deal.

Q5: How soon can I expect my first delivery?

A: For the Gourmet Meal Plan, you can select your preferred delivery date through the user admin once you have signed up, but please let us know the Friday before your first delivery.


Q6: How do I change my subscription details?

A: You can manage your account information online when you login to your account.


Q7: How do I get charged for the Gourmet Meal Plan?

A: You get billed each week for the selection that you made. This allows you to choose as many entrées as you want for that dinner party, or to skip delivery when you are out of town.

 

About the Food

Q1: Where are the ingredients from?

A: We source our ingredients locally from suppliers such as Golden Gate Meat Company. Our ingredients are always GM free, where possible, and we source natural and organic meats. Our fish and seafood are either wild or provided by suppliers using sustainable/responsible farming methods. We are a Restaurant Partner with Seafood Watch. We do not add preservatives and additives to our meal kits as we typically prepare the fresh ingredients on the day itself or the day before. Find out more about our Ingredients.


Q2: How long does it take for me to cook?

A: 20 minutes or less. Our weekly meal kits come with simple instruction cards with step by step instructions.


Q3: How long will the meal kit last?

A: The meal kits (non-seafood) should last about 5 days in the refrigerator. We have vacuum packed the meats where appropriate for added freshness. For seafood kits, we recommend that you consume them on the day itself for maximum flavor. They should last about 3 days in the refrigerator. Occasionally, we do offer stews especially in our Family Menu – these can be frozen and eaten at a later date.


Q4: Is the food healthy?

A: Very! We design our menus to provide a balanced diet. We have lots of gluten-free and dairy-free options, and we use complex carbohydrates too. We emphasize high quality and fresh ingredients which are GM free and meats which are natural or organic. We do not add preservatives and additives when we prepare our meal kits. You can also adjust the level of seasoning (such as salt) to your taste or to reflect your diet. We do not use MSG in our seasonings. We also include the nutritional values of the meal kits in the instructions.


Q5: How do I choose what meals I want?

A: You can login to your account and select your menu choices.


Q6: What if I am allergic to a particular type of food?

A: Call us at (415) 513 5328 if you have any specific questions related to food allergies and sensitivities. We will try our best to accommodate your needs.


Q7: What kind of packaging do you use and can it be recycled?

A: The cooler bags and mini- ice blankets are re-used each week. Our brown bio-pak boxes are made using 100% recycled paper board and can be recycled. The plastic containers are made with extruded polypropylene which can be recycled as well. Alternatively, they can be washed and re-used again. (They come in pretty handy whenever you have left-overs, or if you need little containers for storing spices, or for kids’ arts and craft.) If you have any suggestions, do drop us a note.

 

Delivery Information

Q1: Where do you deliver to?

A: We have expanded our delivery to cover many parts of the Bay area. However, we are still looking to extend our services so please contact us if you are not within the delivery coverage and would like to receive the service. We will either arrange delivery to you at an additional charge or keep you posted on when we expand the delivery service. Delivery fees start at $4.95 for downtown San Francisco. Please check out the Delivery Areas for specific fees.


Q2: Which days do you deliver?

A: We deliver our Real Gourmet kits on Wednesdays. We will be expanding the service in the future to deliver on other days. Let us keep you posted on the service. Our Real Detox deliveries are on Thursdays and Mondays. We run the Real Detox every six weeks. Check when the next one starts. 


Q3: What time will the delivery arrive?

A: The deliveries should arrive between 12pm and 6pm. If you have specific needs around delivery, please contact us directly.


Q4: What do I do with the cooler bag?

A: Two cooler bags with ice blankets are designated to you, and to help conserve the environment, please bring the cooler bag with ice blankets to your drop-off location (e.g. office) for pick up when we drop off the next cooking kit. If you forget it, please bring it back the following week with the other cooler bag. To reduce the number of cooler bags used, there is a fee of $5 for each unreturned cooler bag levied at the end of each month. Unreturned ice-blankets will be charged $2 each. We will refund the fee when you return the overdue cooler bags and ice blankets.


Q5: I am going to be out of town; how do I skip this week’s delivery?

A: Not a problem. You can skip deliveries whenever you want by logging into your account. However, for the Real Gourmet deliveries, we do need to get the request by Fridays as we order just the right amount of ingredients and start prepping a couple of days before. Otherwise, we will have to charge a 50% fee after the cut-off date to cover the cost of the ingredients. For other programs, please check the cut-off dates when you login to your account. 


Q6: I am not going to be in the office. Can you drop off at a different address?

A: Definitely. Login to your account and change the delivery address under Profile. You need to do this the Friday before the delivery. If you have missed the cut-off date, and need to make a last minute change, call us at (415) 513-5328 and we will try our best deliver to your alternative address within the delivery coverage area.

 

About Gift Certificates

Q1: Do the gift recipients need to sign up for a subscription?

A: No, they can redeem the gift certificate for the kits they want and not have any obligations to continue the service or sign up for a subscription.


Q2: Must the gift recipients use all 4 weeks of delivery continuously?

A: No, they can choose the weeks and kits they want at their convenience.


Q3: Is there a minimum sum I need to purchase?

A: The minimum sum is $20. You can buy gift certificates in multiples of $20, $50 or $100.


Q4: How do I redeem the gift certificate?

A: You can either use the sign up form to give us your details, and then enter the gift certificate code, OR just email us at customerservice@cook-sf.com or call us at (451) 513 5328 to redeem your gift certificate.